On the morning of July 5, Air Canada informed Aalgaard via email that his flight that day from Toronto to Hartford, Conn., had been delayed due to “an unforeseen maintenance issue.” By that afternoon, the word had changed to either “staffing cuts” or “health and safety initiatives”. Three days later, Air Canada informed Aalgaard that he was not eligible for compensation because his flight was canceled (rather than delayed) due to a “labor dispute” beyond the airline’s control. Aalgaard, a Canadian from BC who currently lives in Middletown, Conn., says the new explanation doesn’t make sense. “There was no indication that there was any kind of labor dispute,” he said. “It looks to me like the company is throwing darts at a big poster on the wall, trying to find the reasons and see what sticks.” The recent travel chaos at some Canadian airports has led to a series of flight delays and cancellations. And that has sparked a wave of complaints from passengers that some airlines are giving dubious reasons for denying compensation for flight cancellations. Hello —@yahkboy
