Rodgers first addressed the outage in a tweet from his official support account shortly before 9 a.m. ET, saying “We are aware of the issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible. We will continue to update you as we have more information to share.” In a statement provided to The Verge and posted on Twitter, Rogers said “We are currently experiencing outages on our wired and wireless networks, and our technical teams are working hard to restore service as quickly as possible. On behalf of all of us at Rogers, we sincerely apologize to our customers and will continue to keep you updated as we have more information to share, including when we expect service to be back up. Thank you for your patience as we work to resolve this issue.” On behalf of all of us at Rogers, we sincerely apologize to our customers and will continue to keep you updated as we have more information to share, including when we expect service to be back up. pic.twitter.com/JIjGRUzxe5 — RogersHelps (@RogersHelps) July 8, 2022 Rogers has not added more specific information about the outage. But other service providers that rely on Rogers to connect their customers shed little light on the extent of the disruption. TekSavvy customer service told customers the outage spans “Ontario, Quebec and the eastern provinces,” with no ETA for a resolution, while the CBC reports that Thunder Bay operator Tbaytel says the Rogers outage is nationwide. Cloudflare radar graph showing traffic change to and from Rogers dropping to zero early this morning, Image: Cloudflare Cloudflare Radar shows communication between its load-sharing network and Rogers in Canada showing its normal nighttime pattern before essentially dropping to zero just before 3am. ET and has been flatlining ever since. Around the same time, there was a huge spike in BGP announcements for the network indicating routing changes, however it is unknown if these were due to the network going offline or part of the cause. Toronto police tweeted that some people in the city are experiencing connection issues calling 911 this morning. “The Rogers Network is experiencing some technical difficulties,” the Toronto Police Twitter account said. “We are working to resolve these issues.” In a follow-up tweet, police confirmed that the 911 center is working and advised anyone who needs to call to stay on the line if it connects and try calling again if it doesn’t. A CBC News report noted that its subsidiary Rogers Fido is also experiencing problems. The article says problems have affected the card payment process and ATMs across Canada. A CBC radio station in Kitchener, Ont., is also offline, while some phone service for Ottawa’s transit agency is down. On Twitter, Bank of Montreal told customers that the Rogers outage “affects all financial institutions and causes disruptions to Interac services, BMO toll-free numbers and transaction processing.” ADVISORY: City of Toronto- Rogers Network is experiencing some technical difficulties- Some people will experience connection issues- There are some connection issues calling 9-1-1- We are working to resolve these issues^dh — Toronto Police Operations (@TPSOperations) July 8, 2022 Large areas of Canada are affected by the large ongoing outage. However, it is still not clear exactly which areas are up or down. Internet disruption tracker NetBlocks has shared real-time data showing Canada’s national connectivity dropping to 75 percent of normal levels. ⚠️ Confirmed: There has been a major internet outage across #Canada. real-time network data shows national connectivity up to 75% of usual levels; incident affects network operator Rogers and other ISPs, with phone and emergency calls reported unavailable by many pic.twitter.com/aJhksefYC1 — NetBlocks (@netblocks) July 8, 2022 Update July 8, 9:05 am ET: Added info from NetBlocks and @RogersHelps. Update July 8, 9:52 am ET: Added Bank of Montreal information. Update July 8, 11:20 a.m. ET: Continued outage noted, additional information from Cloudflare Radar, TekSavvy, and Tbaytel. Update July 8, 11:33 ET: Added statement from Rogers.
